Program

Sunday, April 30: Intro to CS

9:00 am–4:30 pm
Greenway C-H
Introduction to content strategy
Kristina Halvorson
Kristina Halvorson

Founder and CEO, Brain Traffic

Introduction to content strategy
Meghan Casey

Owner and Principal Consultant, Do Better Content Consulting

Monday, May 1: Workshops

Morning workshops

9:00 am–12:00 pm
Nicollet D
Sarah Winters
Sarah Winters

CEO and Founder, Content Design London

Content ROI: Defining and measuring success
Lakeshore
Clay Delk
Clay Delk

Principal Content Designer, Lattice

Product content design from start to finish
Nicollet A
Are Halland
Are Halland

Author, Trainer, Facilitator, Independent

The Core Model: A timeless way to connect people, content and strategy

Afternoon workshops

1:30 p.m.–4:30 p.m.
Greenway DEFG
Gavin Austin
Gavin Austin

Principal Technical Writer, Salesforce

Content audits: Easy solutions to hard problems
Nicollet A
Chris Corak
Chris Corak

Partner and Technical SEO Lead, ONWARD

User-centered SEO: Designing findable content
Rebekah Baggs

Partner and Content and UX Strategist, ONWARD

Nicollet D
Scott Kubie
Scott Kubie

UX Content Advocate, kubie.co

User-centered content strategy: Journeys, stories, maps, and more
Lakeshore
Rebecca Evanhoe
Rebecca Evanhoe

Conversation Designer and Strategist, Pratt Institute

Where conversation design meets content strategy
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Tuesday, May 2: Conference

7:00 am
7:30 am
Activity
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Morning walk/run
Morning walk/run
7:00 am
7:30 am
Activity
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Morning walk/run
Morning walk/run
Morning walk/run
8:45 am
9:15 am
Main stage
Keynote
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Content strategy: Then, now, and next
Content strategy: Then, now, and next
Kristina Halvorson
Kristina Halvorson

Founder and CEO, Brain Traffic

8:45 am
9:15 am
Keynote
Main stage
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Content strategy: Then, now, and next
Content strategy: Then, now, and next
Kristina Halvorson
Kristina Halvorson

Founder and CEO, Brain Traffic

Content strategy: Then, now, and next
9:15 am
9:45 am
Main stage
Keynote
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Demystifying content strategy for stakeholders and clients
Demystifying content strategy for stakeholders and clients
Corey Vilhauer
Corey Vilhauer

Director of Strategy, Blend Interactive

9:15 am
9:45 am
Keynote
Main stage
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Demystifying content strategy for stakeholders and clients
Demystifying content strategy for stakeholders and clients
Corey Vilhauer
Corey Vilhauer

Director of Strategy, Blend Interactive

Demystifying content strategy for stakeholders and clients
9:45 am
10:15 am
Main stage
Keynote
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Creating careful content—because the hardest things to say are the most important.
Creating careful content—because the hardest things to say are the most important.
Helen Lawson
Helen Lawson

Lead Content Designer, Co-op Funeralcare

9:45 am
10:15 am
Keynote
Main stage
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Creating careful content—because the hardest things to say are the most important.
Creating careful content—because the hardest things to say are the most important.
Helen Lawson
Helen Lawson

Lead Content Designer, Co-op Funeralcare

Creating careful content—because the hardest things to say are the most important.
10:15 am
10:35 am
Break
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Snack break
Snack break
10:15 am
10:35 am
Break
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Snack break
Snack break
Snack break
10:35 am
11:05 am
Main stage
Keynote
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That's great, but how do I convince my boss? Overcoming bias to advocate for change
That's great, but how do I convince my boss? Overcoming bias to advocate for change
David Dylan Thomas
David Dylan Thomas

Founder, CEO, David Dylan Thomas, LLC

10:35 am
11:05 am
Keynote
Main stage
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That's great, but how do I convince my boss? Overcoming bias to advocate for change
That's great, but how do I convince my boss? Overcoming bias to advocate for change
David Dylan Thomas
David Dylan Thomas

Founder, CEO, David Dylan Thomas, LLC

That's great, but how do I convince my boss? Overcoming bias to advocate for change
11:05 am
12:00 pm
Main stage
Panel
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Perfectly imperfect content strategy
Perfectly imperfect content strategy
Candi Williams
Candi Williams

Head of Content Design, Bumble

Sarah Winters
Sarah Winters

CEO and Founder, Content Design London

Malaika Carpenter
Malaika Carpenter

Principal Consultant, SayCred Media Group

Brittney Dunkins
Brittney Dunkins

Content Design Manager, Facebook

11:05 am
12:00 pm
Panel
Main stage
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Perfectly imperfect content strategy
Perfectly imperfect content strategy
Candi Williams
Candi Williams

Head of Content Design, Bumble

Perfectly imperfect content strategy
Sarah Winters

CEO and Founder, Content Design London

Malaika Carpenter
Malaika Carpenter

Principal Consultant, SayCred Media Group

Brittney Dunkins
Brittney Dunkins

Content Design Manager, Facebook

12:00 pm
1:30 pm
Exhibit Hall
Break
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Lunch
Lunch
12:00 pm
1:30 pm
Break
Exhibit Hall
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Lunch
Lunch
Lunch
12:45 pm
1:05 pm
Nicollet A
Lunch and learn
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Why content matters: Lessons for 2023 and beyond
Why content matters: Lessons for 2023 and beyond
Daniela Bloch
Daniela Bloch

Product Manager, Parse.ly

12:45 pm
1:05 pm
Lunch and learn
Nicollet A
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Why content matters: Lessons for 2023 and beyond
Why content matters: Lessons for 2023 and beyond
Daniela Bloch
Daniela Bloch

Product Manager, Parse.ly

Why content matters: Lessons for 2023 and beyond
1:30 pm
2:20 pm
Nicollet D
Breakout
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Confronting the "nobody reads" myth: Lessons from UX writing and research
Confronting the "nobody reads" myth: Lessons from UX writing and research
Kelsey Shanesy
Kelsey Shanesy

Senior Manager of Content Design, Target

1:30 pm
2:20 pm
Breakout
Nicollet D
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Confronting the "nobody reads" myth: Lessons from UX writing and research
Confronting the "nobody reads" myth: Lessons from UX writing and research
Kelsey Shanesy
Kelsey Shanesy

Senior Manager of Content Design, Target

Confronting the "nobody reads" myth: Lessons from UX writing and research
1:30 pm
2:20 pm
Nicollet A
Breakout
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Rebranding the audit: Getting your org jazzed about content maintenance projects
Rebranding the audit: Getting your org jazzed about content maintenance projects
Dani French
Dani French

Content Strategy Manager, Etsy

1:30 pm
2:20 pm
Breakout
Nicollet A
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Rebranding the audit: Getting your org jazzed about content maintenance projects
Rebranding the audit: Getting your org jazzed about content maintenance projects
Dani French
Dani French

Content Strategy Manager, Etsy

Rebranding the audit: Getting your org jazzed about content maintenance projects
1:30 pm
2:20 pm
Nicollet BC
Breakout
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People. plans, and process: Making your content strategy really stick
People. plans, and process: Making your content strategy really stick
Malaika Carpenter
Malaika Carpenter

Principal Consultant, SayCred Media Group

1:30 pm
2:20 pm
Breakout
Nicollet BC
Download slides
People. plans, and process: Making your content strategy really stick
People. plans, and process: Making your content strategy really stick
Malaika Carpenter
Malaika Carpenter

Principal Consultant, SayCred Media Group

People. plans, and process: Making your content strategy really stick
2:20 pm
2:30 pm
Break
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Break
Break
2:20 pm
2:30 pm
Break
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Break
Break
Break
2:30 pm
3:20 pm
Nicollet A
Breakout
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Content strategy in space: How to navigate complex content campaigns at a universal scale
Content strategy in space: How to navigate complex content campaigns at a universal scale
Shawn Rourk
Shawn Rourk

Creative Director, Amazon

2:30 pm
3:20 pm
Breakout
Nicollet A
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Content strategy in space: How to navigate complex content campaigns at a universal scale
Content strategy in space: How to navigate complex content campaigns at a universal scale
Shawn Rourk
Shawn Rourk

Creative Director, Amazon

Content strategy in space: How to navigate complex content campaigns at a universal scale
2:30 pm
3:20 pm
Nicollet D
Breakout
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Separating fact from folklore: Let’s bust some common myths about doing research
Separating fact from folklore: Let’s bust some common myths about doing research
Vidhika Bansal
Vidhika Bansal

Group Manager, Content Design, Intuit

2:30 pm
3:20 pm
Breakout
Nicollet D
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Separating fact from folklore: Let’s bust some common myths about doing research
Separating fact from folklore: Let’s bust some common myths about doing research
Vidhika Bansal
Vidhika Bansal

Group Manager, Content Design, Intuit

Separating fact from folklore: Let’s bust some common myths about doing research
2:30 pm
3:20 pm
Nicollet BC
Breakout
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The ROI of content design: Proving value in your org
The ROI of content design: Proving value in your org
Sarah Etter
Sarah Etter

Senior Manager of Content Design, Procore

2:30 pm
3:20 pm
Breakout
Nicollet BC
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The ROI of content design: Proving value in your org
The ROI of content design: Proving value in your org
Sarah Etter
Sarah Etter

Senior Manager of Content Design, Procore

The ROI of content design: Proving value in your org
3:20 pm
3:40 pm
Break
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Snack break
Snack break
3:20 pm
3:40 pm
Break
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Snack break
Snack break
Snack break
3:40 pm
4:30 pm
Nicollet A
Activity
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Confab trivia
Confab trivia
Benjamin Kjos
Benjamin Kjos

Senior Creative Director, BI Worldwide

3:40 pm
4:30 pm
Activity
Nicollet A
Download slides
Confab trivia
Confab trivia
Benjamin Kjos
Benjamin Kjos

Senior Creative Director, BI Worldwide

Confab trivia
3:40 pm
4:30 pm
Greenway A-J
Activity
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Afternoon meditation
Afternoon meditation
Erin Anderson-Kipp
Erin Anderson-Kipp

Mindfulness Educator, The Goldrunner

3:40 pm
4:30 pm
Activity
Greenway A-J
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Afternoon meditation
Afternoon meditation
Erin Anderson-Kipp
Erin Anderson-Kipp

Mindfulness Educator, The Goldrunner

Afternoon meditation
3:40 pm
4:30 pm
Lakeshore B
Activity
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Drawing games
Drawing games
Stephanie Watson
Stephanie Watson

Independent Author, Cartoonist, and Educator

3:40 pm
4:30 pm
Activity
Lakeshore B
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Drawing games
Drawing games
Stephanie Watson
Stephanie Watson

Independent Author, Cartoonist, and Educator

Drawing games
6:30 pm
9:30 pm
Activity
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All-attendee party
All-attendee party
6:30 pm
9:30 pm
Activity
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All-attendee party
All-attendee party
All-attendee party
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Wednesday, May 3: Conference

9:00 am
9:50 am
Nicollet D
Breakout
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Content doctrine: Bridging the gap between strategy and tactics
Content doctrine: Bridging the gap between strategy and tactics
Jeff Eaton
Jeff Eaton

Partner, Autogram

9:00 am
9:50 am
Nicollet D
Breakout
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Content doctrine: Bridging the gap between strategy and tactics
Content doctrine: Bridging the gap between strategy and tactics
Jeff Eaton
Jeff Eaton

Partner, Autogram

Content doctrine: Bridging the gap between strategy and tactics
9:00 am
9:50 am
Nicollet BC
Breakout
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How to track (and evolve with) content experience trends
How to track (and evolve with) content experience trends
Noz Urbina
Noz Urbina

Omnichannel Content Strategist, Urbina Consulting/OmnichannelX

9:00 am
9:50 am
Nicollet BC
Breakout
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How to track (and evolve with) content experience trends
How to track (and evolve with) content experience trends
Noz Urbina
Noz Urbina

Omnichannel Content Strategist, Urbina Consulting/OmnichannelX

How to track (and evolve with) content experience trends
9:00 am
9:50 am
Nicollet A
Breakout
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One subtask at a time: How to manage big content projects
One subtask at a time: How to manage big content projects
Amanda Beck
Amanda Beck

Director, Business Marketing, Texas Association of School Boards

Deja Roberson
Deja Roberson

Digital Project Coordinator, Texas Association of School Boards

9:00 am
9:50 am
Nicollet A
Breakout
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One subtask at a time: How to manage big content projects
One subtask at a time: How to manage big content projects
Amanda Beck
Amanda Beck

Director, Business Marketing, Texas Association of School Boards

One subtask at a time: How to manage big content projects
Deja Roberson

Digital Project Coordinator, Texas Association of School Boards

9:50 am
10:00 am
Break
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Break
Break
9:50 am
10:00 am
Break
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Break
Break
Break
10:00 am
10:50 am
Nicollet A
Breakout
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Less talk: Designing beyond voice and tone
Less talk: Designing beyond voice and tone
Matthew Rayback
Matthew Rayback

Group Manager, Adobe

10:00 am
10:50 am
Nicollet A
Breakout
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Less talk: Designing beyond voice and tone
Less talk: Designing beyond voice and tone
Matthew Rayback
Matthew Rayback

Group Manager, Adobe

Less talk: Designing beyond voice and tone
10:00 am
10:50 am
Nicollet BC
Breakout
Download slides
How to right-size your content strategy projects
How to right-size your content strategy projects
Katie Cohen
Katie Cohen

Content Strategy Director, Tank

10:00 am
10:50 am
Nicollet BC
Breakout
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How to right-size your content strategy projects
How to right-size your content strategy projects
Katie Cohen
Katie Cohen

Content Strategy Director, Tank

How to right-size your content strategy projects
10:00 am
10:50 am
Nicollet D
Breakout
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Integrated storytelling: Video, platforms, and digital media
Integrated storytelling: Video, platforms, and digital media
Ravi Jain
Ravi Jain

Senior Associate Director of Digital Media, Boston College

10:00 am
10:50 am
Nicollet D
Breakout
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Integrated storytelling: Video, platforms, and digital media
Integrated storytelling: Video, platforms, and digital media
Ravi Jain
Ravi Jain

Senior Associate Director of Digital Media, Boston College

Integrated storytelling: Video, platforms, and digital media
10:50 am
11:10 am
Break
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Snack break
Snack break
10:50 am
11:10 am
Break
Download slides
Snack break
Snack break
Snack break
11:10 am
12:00 pm
Nicollet D
Breakout
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Communicating your value: Gain influence, build partnerships, manage expectations, and get results
Communicating your value: Gain influence, build partnerships, manage expectations, and get results
Hema Manwani
Hema Manwani

Senior UX Writer, CrowdStrike

11:10 am
12:00 pm
Nicollet D
Breakout
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Communicating your value: Gain influence, build partnerships, manage expectations, and get results
Communicating your value: Gain influence, build partnerships, manage expectations, and get results
Hema Manwani
Hema Manwani

Senior UX Writer, CrowdStrike

Communicating your value: Gain influence, build partnerships, manage expectations, and get results
11:10 am
12:00 pm
Nicollet A
Breakout
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Little projects, big improvements: Small-step content strategy to improve your website experience
Little projects, big improvements: Small-step content strategy to improve your website experience
Erin Schroeder
Erin Schroeder

Content Strategist, Lullabot

11:10 am
12:00 pm
Nicollet A
Breakout
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Little projects, big improvements: Small-step content strategy to improve your website experience
Little projects, big improvements: Small-step content strategy to improve your website experience
Erin Schroeder
Erin Schroeder

Content Strategist, Lullabot

Little projects, big improvements: Small-step content strategy to improve your website experience
11:10 am
12:00 pm
Nicollet BC
Breakout
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Grow your content career: How to wrangle influence, ambiguity, and autonomy
Grow your content career: How to wrangle influence, ambiguity, and autonomy
Shannon Leahy
Shannon Leahy

Senior Content Design Manager, Adobe

11:10 am
12:00 pm
Nicollet BC
Breakout
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Grow your content career: How to wrangle influence, ambiguity, and autonomy
Grow your content career: How to wrangle influence, ambiguity, and autonomy
Shannon Leahy
Shannon Leahy

Senior Content Design Manager, Adobe

Grow your content career: How to wrangle influence, ambiguity, and autonomy
12:00 pm
1:30 pm
Break
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Lunch
Lunch
12:00 pm
1:30 pm
Break
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Lunch
Lunch
Lunch
1:30 pm
2:15 pm
Main stage
Attendee spotlight
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Lightning talks
Lightning talks
Keri Maijala
Keri Maijala

Manager, Content Design, LinkedIn

1:30 pm
2:15 pm
Main stage
Attendee spotlight
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Lightning talks
Lightning talks
Keri Maijala
Keri Maijala

Manager, Content Design, LinkedIn

Lightning talks
2:15 pm
2:45 pm
Main stage
Keynote
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Conversations for strategic action
Conversations for strategic action
Erika Hall
Erika Hall

Co-founder and Director of Strategy, Mule

2:15 pm
2:45 pm
Main stage
Keynote
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Conversations for strategic action
Conversations for strategic action
Erika Hall
Erika Hall

Co-founder and Director of Strategy, Mule

Conversations for strategic action
2:45 pm
3:15 pm
Main stage
Keynote
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At the core: The people, systems, and culture of a strong content strategy practice
At the core: The people, systems, and culture of a strong content strategy practice
Natalie Dunbar
Natalie Dunbar

Author and Content Strategist

2:45 pm
3:15 pm
Main stage
Keynote
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At the core: The people, systems, and culture of a strong content strategy practice
At the core: The people, systems, and culture of a strong content strategy practice
Natalie Dunbar
Natalie Dunbar

Author and Content Strategist

At the core: The people, systems, and culture of a strong content strategy practice
3:15 pm
3:45 pm
Break
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Snack break
Snack break
3:15 pm
3:45 pm
Break
Download slides
Snack break
Snack break
Snack break
3:45 pm
4:15 pm
Main stage
Keynote
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Now you tell me: What I wished I had learned sooner in my content career
Now you tell me: What I wished I had learned sooner in my content career
Gord Roberts
Gord Roberts

Manager, Web Content Strategy, Bank of Canada

3:45 pm
4:15 pm
Main stage
Keynote
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Now you tell me: What I wished I had learned sooner in my content career
Now you tell me: What I wished I had learned sooner in my content career
Gord Roberts
Gord Roberts

Manager, Web Content Strategy, Bank of Canada

Now you tell me: What I wished I had learned sooner in my content career
4:15 pm
4:45 pm
Main stage
Keynote
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Building relationships: Content strategy’s most valuable deliverable
Building relationships: Content strategy’s most valuable deliverable
Eileen Webb
Eileen Webb

Director of Strategy & Livestock, webmeadow

4:15 pm
4:45 pm
Main stage
Keynote
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Building relationships: Content strategy’s most valuable deliverable
Building relationships: Content strategy’s most valuable deliverable
Eileen Webb
Eileen Webb

Director of Strategy & Livestock, webmeadow

Building relationships: Content strategy’s most valuable deliverable
4:45 pm
5:00 pm
Main stage
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Wrap up
Wrap up
Kristina Halvorson
Kristina Halvorson

Founder and CEO, Brain Traffic

4:45 pm
5:00 pm
Main stage
Download slides
Wrap up
Wrap up
Kristina Halvorson
Kristina Halvorson

Founder and CEO, Brain Traffic

Wrap up
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